Shipping policy

🕒 Processing Time

All physical orders are processed and dispatched within 2–4 business days after payment is confirmed.
Please note: personalised or custom-made items may require additional processing time to ensure the highest quality.

💻 Digital Products

Digital files are delivered instantly via email or direct download upon payment confirmation.
Due to their nature, digital products cannot be cancelled, returned, or refunded once the order is completed.

📍 Pick Up Orders

If available, a pick-up option will appear at checkout.
Pick-up is from our home-based business in Melbourne.
For privacy reasons, the exact address will be shared once your order is ready for collection.
Please coordinate a suitable pick-up time via email.

🚚 Shipping Method

All physical orders are shipped via Australia Post.
You can select your preferred shipping method and rate at checkout.

💰 Domestic Shipping (Australia)

REGION	COUNTRIES	SHIPPING TYPE	DELIVERY ESTIMATE	FLAT RATE
Australia	Australia	Standard	2 – 8 business days	$7.95 AUD
Australia	Australia	Express	1 – 4 business days	$14.95 AUD

🏠 Shipping Addresses

Orders can be shipped to residential, business, or Parcel Locker addresses.
If you need to update your delivery address after placing an order, please contact us as soon as possible.
We cannot guarantee changes once your order has been processed or dispatched.

⏰ Delivery Time

Delivery times vary depending on your location and the selected shipping method.
Estimated delivery times will be displayed at checkout.
Please note that specific delivery dates cannot be guaranteed.

💳 Shipping Costs

Shipping fees are automatically calculated at checkout based on your location and chosen method.
From time to time, Snap Memora may offer free or discounted shipping promotions.

🔍 Tracking

Once your order has been shipped, you will receive an email notification with a tracking number so you can follow your parcel’s journey.

📦 Lost, Delayed, or Damaged Packages

While we take every care to package and dispatch your order safely, Snap Memora is not responsible for delays, loss, or damage caused by postal carriers.
If this occurs, please contact Australia Post directly.
We recommend double-checking your delivery address before completing checkout.

🚫 Failed Deliveries and Returns

If a package is returned to us due to an incorrect address or unclaimed parcel, we will contact you to arrange redelivery.
Please note that additional shipping fees may apply for reshipment.